We're a local family team passionate about making your rental property shine! We handle everything from creating eye-catching listings and chatting with guests to setting the right prices, coordinating cleanings, taking care of maintenance issues, and keeping your finances crystal clear. Our goal? To boost your rental income while freeing up your time to enjoy life!
A Bit About Us & What We Do
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What exactly do you do for short-term rental properties?
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Where do you manage properties?
We manage properties in Gilmer, Fannin, and Union counties, covering towns like Ellijay, Blue Ridge, Mineral Bluff, Blairsville, and more!
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What makes your business different from the big management companies?
Unlike big corporate operations, we live and breathe short-term rentals in our local community. We know our neighborhoods inside and out, treat your property like our own, and are just a phone call away. When you work with us, you're working with neighbors who truly care about your success and your guests' experiences.
For Our Property Owners
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What do you charge for your services?
We keep it simple and charge a straightforward percentage of rental income. No surprising fees or hidden costs—that's not how we do business. Our fee includes, and we're always happy to chat about what that covers!
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How do you get my property noticed and booked?
We showcase your property with gorgeous photos, write descriptions that highlight what makes your place special, and list it on popular platforms like Airbnb and VRBO. Being local, we know exactly what attracts visitors to our area and make sure your property stands out. We're constantly tweaking your listings based on what's working best.
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How do you figure out what to charge for my rental?
We set prices that make sense for our local market! We watch local events, seasonal trends, and what comparable properties are charging. Since we live here, we know when the busy seasons are, when the local festivals bring visitors to town, and adjust your rates accordingly to maximize your earnings without sacrificing occupancy.
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When do I get paid, and how do I keep track of how my property is doing?
You'll receive easy-to-understand monthly statements showing exactly what came in and what went out. We send payments by the 15th of each month and you can always reach out with questions about your statement. We believe in complete transparency—it's your property and your money!
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Who handles guest questions and problems?
That's us! Our team personally responds to all guest messages and calls. Need something at 10 PM? We're on it! We live nearby and can quickly address issues, ensuring happy guests who leave glowing reviews and often become repeat visitors.
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How do you handle cleaning and maintenance?
We work with trusted local cleaning crews (some of whom have been with us for years!) who care about quality. For maintenance, we have reliable local handypeople on speed dial who can quickly fix anything that pops up. All cleaning and maintenance costs are [explain your approach], and we only call in repairs when truly needed.
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What happens if a guest damages something?
We do a thorough check after each stay. If something's damaged, we'll document it, handle the claim process with the booking platform, and get it fixed quickly. We've built relationships with local repair folks who give us priority service. We also recommend having good property insurance for extra peace of mind.
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Can I still use my property when I want to?
Of course! It's your place! Many of our owners regularly enjoy their properties. Just let us know with at least one day notice through our super-simple owner's portal, and we'll block those dates for you. Family time is important to us too!
For Our Guests
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How do we check in and out?
We make it easy! Check-in details come the day before the reservation starts and we're available to help if needed. All of our properties offer self check-in. Check-in is at 4:00 PM and check-out at 10:00 AM but we can sometimes be flexible—just ask!
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Who do I call if I need something during my stay?
Us! Our team is local and available 24/7. You'll have our direct numbers in your booking confirmation. Whether you need restaurant recommendations or there's a plumbing issue, we're here to help—usually just minutes away!
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What if I need to cancel my trip?
Life happens! Each property has its cancellation policy clearly noted in the booking details. If you need to cancel, reach out right away and we'll do our best to work with you.
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Can I bring my furry friend?
Some of our properties are pet-friendly (we're pet lovers ourselves!). These are clearly marked in the listings with a "pet-friendly" tag. There's usually a small additional fee, and we just ask that you let us know about your pets when booking so we can prepare properly.
Let's Connect!
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How can we reach your team?
We'd love to hear from you! Here's how to reach us:
- Call/Text: (706) 299-6798
- Email: admin@experiencenorthga.com
- We're generally available: 8:00 AM – 11:00 PM
